Technical Support
24/7 phone and email support with customized ticket system for tracking and resolving service issues efficiently.
Keep your commercial laundry operations running smoothly with Softrol's comprehensive equipment service and expert repair solutions. Our experienced technicians provide 24/7 support, preventative maintenance, and rapid repairs to minimize downtime and maximize your productivity. From automated systems to chemical dispensers, we service all components of your laundry infrastructure.
Complete service solutions for all your commercial laundry equipment needs.
24/7 phone and email support with customized ticket system for tracking and resolving service issues efficiently.
Expert repair services for all Softrol hardware components with one-year warranty on new parts and 90-day warranty on repairs.
Complete inventory of replacement parts for Softrol systems and equipment, available during business hours for quick delivery.
Service and maintenance for automated wash aisle systems that enable one-operator processing with fully documented operation data.
Maintenance and repair of ChemPulse chemical injection systems using flow meter-based technology for precise dispensing.
Support for Laundry Operation Information System providing real-time access to critical plant performance data from anywhere.
Our comprehensive service program protects your investment in state-of-the-art laundry automation technology. With over 35 years of experience, Softrol's certified technicians deliver rapid response times, thorough diagnostics, and lasting repairs. We understand that equipment downtime directly impacts your bottom line, which is why our support services are designed to keep your operations running at peak efficiency.
Serving Fortune 1000 companies and industrial laundries worldwide with reliable service excellence.
"Excellent Hard Working Employees and Customer Service-Robert L. / Acworth Georgia"
"Softrol has been a leader in innovation since the 80's! Real innovation, not copycat, or imitations! Innovation comes from the creators mind! Softrol has creators not imitators and they don't stop in their efforts to make their products better!"
"Excellent Hard Working Employees and Customer Service-Robert L. / Acworth Georgia"
"Softrol has been a leader in innovation since the 80's! Real innovation, not copycat, or imitations! Innovation comes from the creators mind! Softrol has creators not imitators and they don't stop in their efforts to make their products better!"
"Excellent Hard Working Employees and Customer Service-Robert L. / Acworth Georgia"
"Softrol has been a leader in innovation since the 80's! Real innovation, not copycat, or imitations! Innovation comes from the creators mind! Softrol has creators not imitators and they don't stop in their efforts to make their products better!"
Over three decades of innovation and service excellence in commercial laundry automation.
Round-the-clock technical support via phone or email with comprehensive ticket tracking system.
Certified professionals with deep knowledge of all Softrol systems and components.
One-year warranty on new parts and 90-day warranty on all repair services.
Single-source provider for design, manufacturing, software development, and ongoing support services.
Industry experts with decades of combined experience.
Chief Executive Officer
As CEO of Softrol Systems, Chad Keith leads the company's strategic vision and commitment to innovation in commercial laundry automation. Under his leadership, Softrol has continued to expand its technological capabilities and strengthen its position as an international leader in industrial automation. Chad brings extensive experience in the textile services industry and maintains the company's founding principles of partnering with customers to create joint ventures of success. His focus on providing turnkey, robust solutions has helped Softrol serve Fortune 1000 companies worldwide while maintaining the personalized service approach that has defined the company since 1987.
Manager of Service and Support
Jarrod Randle oversees Softrol's comprehensive service and support operations, ensuring that customers receive exceptional technical assistance and maintenance services. With deep expertise in commercial laundry equipment and automation systems, Jarrod leads the team responsible for 24/7 technical support, hardware repairs, and preventative maintenance programs. His commitment to rapid response times and thorough problem resolution helps minimize equipment downtime for customers across North America and internationally. Jarrod's hands-on approach and technical knowledge ensure that Softrol's service standards remain at the forefront of the industry, supporting everything from basic repairs to complex system integrations.
Director - Engineering
David Tallent directs Softrol's engineering initiatives, overseeing the development and enhancement of commercial laundry automation systems. With extensive experience in industrial controls and automation technology, David leads the technical team responsible for designing innovative solutions that improve operational efficiency and reduce labor costs. His engineering expertise spans from automated sorting systems to chemical dispensing technology, ensuring that Softrol's products meet the evolving needs of the textile services industry. David's focus on robust, reliable engineering solutions has contributed to Softrol's reputation for delivering state-of-the-art systems that maximize productivity while minimizing maintenance requirements.
What types of commercial laundry equipment do you service?
We service all Softrol systems including AutoPulse wash aisle systems, SoftSort automated sorting systems, ChemPulse chemical dispensers, rail material handling systems, and LOIS monitoring equipment. Our technicians are trained on all components of commercial laundry automation.
Do you offer 24/7 emergency service support?
What warranty do you provide on repairs and parts?
How quickly can you respond to equipment breakdowns?
Do you provide preventative maintenance programs?
Can you service equipment at our facility location?
What information do I need for a service request?
Do you offer training on equipment maintenance?
Contact our technical support team for immediate assistance with your commercial laundry equipment.
International automation technology leader
Trusted by major corporations worldwide
Over three decades of innovation
Contact us today for expert service solutions that keep your equipment running at peak performance.
For immediate assistance, feel free to give us a direct call at +1 770-974-2700 You can also send us a quick email at pds@softrol.com
For immediate assistance, feel free to give us a direct call at +1 770-974-2700 You can also send us a quick email at pds@softrol.com