Service Contacts

SugarCRM is a comprehensive support system and relationship management tool. With SugarCRM, Softrol is now capable of creating a ticket system for queuing impacted systems across the world. Each ticket generated by our dedicated technical support staff will contain all the relevant information for your case. These tickets will create a history of support for your Softrol products and can also be accessed anytime by visiting our portal at http://softrol.sugarondemand.com/portal.
With the addition of the CRM platform, Softrol will now be able to service their customers in a more effective manner. The tickets that are created will accurately depict the products, issues, and severity of the impact on the system. This will help direct support efficiently to the correct support technician. All resolutions will be documented thoroughly at ticket closure.
With a ticket history, Softrol customers can view the support tickets and assess trends in order to better keep their plant up and running.
If you have any support questions or concerns for Softrol products in your plant, please dial 877-241-7679 and someone will come online to assist you in the creation of a support ticket.
If you are interested in creating a portal for viewing your ticket history, please call Softrol at 770-974-2700.