Service Contacts

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At Softrol, customer support is perfected. Softrol provides a customized service support process that effectively resolves and tracks service issues.

On-Line Support


New parts and products have a one year warranty; repaired items have a 90 day warranty.


A Return Merchandise Authorization (RMA) is required to return a part for repair or credit. To request an RMA call 1-888-763-8765 (888-SOFTROL) ext. 122 or email


For replacement parts contact Softrol’s Parts Department between the hours of 8:30 a.m. and 5:30 PM EST at 1-888-763-8765 (888-SOFTROL) ext. 122 or email


Call 1-877-241-7679 (888-SOFTROL) or email for Softrol’s technical support. Site License Number may be necessary to receive support.


During this slow economic period, we have limited our office hours to 4-days per week, Monday - Thursday, 8:30AM - 5:30PM Eastern Time. For after-hours emergencies, please contact us through our support line (877) 241-7679 or Email