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Main Line: (770) 974-2700
Techical Support
Phone: (877) 241-7679
Email: support@softrol.com

Service Contacts

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At Softrol, customer support is perfected. Softrol provides a customized service support process that effectively resolves and tracks service issues.

24 Hour Service Support

24 Hour Service Support

for 24/7/365 service support, you can reach us at 1-877- 241-7679 or support@softrol.com

On-Line Support

On-Line Support

For online support, fill out our support form so we can address issues as quickly as possible.

Service Ticket Program

Service Ticket Program

Softrol is now capable of creating a ticket system for queuing impacted systems across the world. Each ticket generated by our dedicated technical support staff will contain all the relevant information for your case. These tickets will create a history of support for your Softrol products.

With the addition of our CRM platform, Softrol will now be able to service their customers in a more effective manner. The tickets that are created will accurately depict the products, issues, and severity of the impact on the system. This will help direct support efficiently to the correct support technician. All resolutions will be documented thoroughly at ticket closure.

With a ticket history, the Softrol support team can view the support tickets and assess trends in order to better keep clients’ plants up and running.

If you have any support questions or concerns for Softrol products in your plant, please dial 877-241-7679 and someone will reach out to assist you in any way necessary.

WARRANTY

New parts and products have a one year warranty; repaired items have a 90 day warranty.

HARDWARE REPAIR

A Return Merchandise Authorization (RMA) is required to return a part for repair or credit. To request an RMA call 1-888-763-8765 (888-SOFTROL) ext. 122 or email parts@softrol.com.

PARTS

For replacement parts contact Softrol’s Parts Department between the hours of 8:30 a.m. and 5:30 PM EST at 1-888-763-8765 (888-SOFTROL) ext. 122 or email parts@softrol.com.

TECHNICAL SERVICE

Call 1-877-241-7679 (888-SOFTROL) or email support@softrol.com for Softrol’s technical support. Site License Number may be necessary to receive support.

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During this slow economic period, we have limited our office hours to 4-days per week, Monday - Thursday, 8:30AM - 5:30PM Eastern Time. For after-hours emergencies, please contact us through our support line (877) 241-7679 or Email support@softrol.com.